Frequently Asked Questions

As an authorised reseller, we work with official ticketing platforms. Tickets are released shortly before the event for several reasons:

• Fraud prevention: By releasing tickets only shortly before the event, the risk of fraud and counterfeiting is significantly reduced.
• Authenticity guarantee: We guarantee 100% that your tickets are authentic and valid for entry.
• Official procedures: This is the standard procedure for major events and concerts.

You will receive an email as soon as your tickets are ready to download in your account.

Your tickets are delivered digitally via:

1. Email: You will receive an email with a link to your tickets.
2. Account: Log in to your account to download your tickets.
3. Mobile Wallet: Add your tickets to Apple Wallet or Google Wallet for quick access.

Show the QR code on your phone at the entrance of the event.

If you have not received your tickets:

1. Check your spam folder and promotions tab.
2. Make sure the email address in your account is correct.
3. Log in to your account to check the status.
4. Contact our customer service if the problem persists.

We respond to all queries within 24 hours.

If you order multiple tickets in the same category, your seats will automatically be placed next to each other. This is one of our most important guarantees.

With every order we ensure that groups can sit together.

For most events you can choose a category (e.g. Floor, Tier 1, Tier 2). The exact seats within that category are assigned by the ticketing system.

We guarantee that:

• Your seats fall within the chosen category
• Multiple tickets are placed next to each other
• You receive the best available seats within your category

General Admission (GA) or Floor means standing places on the floor, close to the stage. There are no assigned seats — you choose where to stand.

Tips for General Admission:

• Arrive early for the best spots
• Wear comfortable shoes
• Be prepared for crowds

You can track your order in your account. There you will find:

• The status of your order
• A countdown to when your tickets will be available
• All details of the event (date, location)
• The option to download your tickets when available

If your order is not visible:

1. Check your email: You have received a confirmation email with a link to create your account.
2. Create your account: Click the link in the email to set your password.
3. Use the same email address: Log in with the email address you used when placing your order.

Still having trouble? Contact us.

We accept the following payment methods:

• iDEAL
• Credit card (Visa, Mastercard, American Express)
• Bancontact
• PayPal
• Apple Pay / Google Pay

All payments are secured with SSL encryption.

Cancellation is possible under certain conditions. The refund percentage depends on when you cancel:

You can cancel via your account.

If the event is cancelled by the organiser:

• You will automatically receive a full refund
• We will inform you by email of the cancellation
• The refund will be processed within 14 working days

If the event is postponed, your tickets remain valid for the new date.

The Allianz ticket insurance covers:

• Illness or accident: If you cannot attend due to illness or an accident
• Professional reasons: Unexpected work obligations
• Loss or theft: If your tickets are lost or stolen
• Event cancellation: Additional protection in case of cancellation

You can take out insurance in your account.

You can take out insurance:

1. During the ordering process (recommended)
2. After your order via your account

The insurance must be taken out within 14 days of your order.

Your account is automatically created when you place an order. You will receive an email with a link to set your password.

Did you not receive an email? Check your spam folder or contact us.

Try the following:

1. Forgotten password: Click "Forgot password" on the login page
2. Magic link: You can log in with a one-time link sent by email
3. Correct email: Use the email address from your order

Still having trouble? Contact us.

To change your email address:

1. Log in to your profile
2. Click "Edit profile"
3. Enter your new email address
4. Confirm the change

Please note: your tickets will be sent to your new email address.